As mentioned in a previous post, I’m a big Carolina Hurricanes fan. What Tripp Tracy would call a “Huge Caniac”! Before I explain how a hockey team relates to your utility business office, please indulge me in asking a favor… […]
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Staffing
This year’s Utility Staffing Survey represents the fifth Utility Staffing Survey, so I thought I would try to examine some trends. You can review the results of all five previous surveys here. Meter reading processing The 2016 Utility Staffing Survey […]
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This is the second of two consecutive Utility Information Pipeline issues reporting the results of the 2024 Utility Staffing Survey. 122 utilities representing 21 states, ranging in size from 20 to 137,661 active accounts participated in the survey. This is […]
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For the past two months, I’ve been conducting the 2024 Utility Staffing Survey. This survey has become a biennial survey, alternating years with the Utility Fee Survey. The initial Utility Staffing Survey was in 2016, followed by additional surveys in […]
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Following up on the last issue dealing with fraud prevention, this issue looks at void payments and another important, but easy to implement, internal control. As with the last issue, today’s example can easily be implemented by monitoring existing reports. […]
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Recently, I’ve been giving some thought to a new presentation dealing with fraud prevention. The working title is Safeguarding your Business Office Against Fraud. It will draw upon my experiences with the handful of fraud cases I either worked with […]
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Have you ever wondered if your office is understaffed…? Do you need to justify a new position to management…? Here’s your chance to find out! You’re invited to participate in the 2024 Utility Staffing Survey. This survey will examine staffing […]
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I subscribe to a number of daily emails – probably too many, if I’m honest with myself! One of them, Axios Finish Line, arrives at bedtime and this one from last week really stood out to me. What really spoke […]
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During a business review I recently completed, one of the areas identified was the need for additional training to take full advantage of the features of their meter reading software. This wasn’t an office with staff turnover, rather just the […]
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Two recent newsletters recapped the results of the 2022 Utility Staffing Survey. One question I’ve asked in each of the four Utility Staffing Surveys, but never analyzed, is what percentage of payments are received by each of the following methods: […]
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