My area of expertise is utility business offices and helping utilities operate more efficiently while providing a high level of customer service. My specialty is Business Reviews where I spend time on-site observing and interviewing staff and prepare a report with recommendations for improving your business office operation.
For more information about a business review, please see this blog post. You can also read testimonials from other utilities I have worked with.
I can also assist with reviewing and revising your utility billing policy manual or help evaluate billing software.
Please complete the form below to contact me for more information.