Since I first wrote about utilities charging a paper bill fee last year, I’ve done additional online research and found several more utilities that have begun charging a paper bill fee. But before I share that with you, please allow […]
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Last week, I presented “Analyzing Utility Billing Report using AI” to a rural water conference. I also demonstrated how AI can be used for report transformation. I’m well aware that not everyone considers AI a useful tool, especially given the […]
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I recently presented my “How to Increase Revenue Without Raising Rates” to a large group at a national conference and was surprised by how few participants raised their hands when I asked whether they charge an application or service initiation […]
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I’ve been working with a utility that is acquiring three smaller utilities. The utility I’m working with assigns account numbers by address, whereas the utilities being acquired assign them randomly. They requested my assistance with assigning new account numbers by […]
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The past three issues have focused on customer-friendly policies, including repayment plans, third-party notifications, and customer-selected due dates. Let’s continue the trend by looking at utility customer assistance programs. Customer assistance plans can take many forms. Common types include low-income […]
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The last two blog posts have focused on customer-friendly policies, including repayment plans and third-party notifications. Continuing the customer-friendly trend, let’s look at another option: customer-selected due dates. This can be especially helpful for senior citizens who rely on Social […]
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Sometimes elderly or ill customers need a backup set of eyes and ears to ensure they pay on time. That’s where third-party notification helps.
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Recently, there were posts on two listservs inquiring about payment arrangement policies. This made me realize I haven’t written about payment plans in some time, so let’s take a look. Since I will be including payment plans and payment arrangements […]
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In addition to the recent postage rate increase that took effect on Sunday, this news article serves as yet another reason to encourage your customers to pay electronically rather than mailing a paper check. In this example of check fraud, […]
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If your utility follows a July-to-June fiscal year, you’re probably thinking I’m referring to the new budget year. Actually, I’m not, but if you haven’t kept up with the news, it might negatively impact said budget! So, what am I […]
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