There’s an old story about a young girl helping her mother prepare the holiday ham. Mom explains that they must cut a little off both ends of the ham before putting it in a pan to go in the oven. […]
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Blog
I have a wealth of blog content from the past 11 years on my previous employer's website. To make posts easier to find, I've categorized them on the Archives page.
During a business review I recently completed, one of the areas identified was the need for additional training to take full advantage of the features of their meter reading software. This wasn’t an office with staff turnover, rather just the […]
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A few issues back I explored the pros and cons of charging convenience fees. In that blog post, I mentioned the all-too-common argument in support of charging convenience fees – “It’s not fair for all of our customers to have […]
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I recently joined another listserv and one of the recent posts inquired about security deposits, including how much other utilities charged. Periodically, I see utilities asking how much other utilities charge as a security deposit. While this may provide an […]
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Are you charging all the fees you could be…? How does your fee schedule compare with other utilities…? If you’ve ever wondered about these questions, here’s your opportunity to find out! You’re invited to participate in the 2023 Utility Fee […]
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Two recent newsletters recapped the results of the 2022 Utility Staffing Survey. One question I’ve asked in each of the four Utility Staffing Surveys, but never analyzed, is what percentage of payments are received by each of the following methods: […]
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As we approach the New Year, I want to wish you a very Happy New Year! This past year has certainly been an interesting one! After finding myself unexpectedly without a job in April, I was provided the opportunity to […]
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This is the second of two consecutive Utility Information Pipeline issues reporting the results of the 2022 Utility Staffing Survey. 88 utilities, representing 25 states, ranging in size from 35 to 192,000 active accounts participated in the survey. This is […]
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For the past several months, I’ve been conducting the 2022 Utility Staffing Survey. This survey has become a biennial survey, alternating years with the Utility Fee Survey. The initial Utility Staffing Survey was in 2016, followed by 2018 and 2020. […]
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Before we get to today’s article, there are a couple of things to call to your attention where time is of the essence. Days of Exposure webinar I will be leading a series of four webinars for MuniBilling and the […]
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