Blog

I have a wealth of blog content from the past 11 years on my previous employer's website. To make posts easier to find, I've categorized them on the Archives page.

How does your security deposit compare?

I recently joined another listserv and one of the recent posts inquired about security deposits, including how much other utilities charged. Periodically, I see utilities asking how much other utilities charge as a security deposit. While this may provide an […]

0 comments

2022 Utility Staffing Survey Results – Part II

This is the second of two consecutive Utility Information Pipeline issues reporting the results of the 2022 Utility Staffing Survey. 88 utilities, representing 25 states, ranging in size from 35 to 192,000 active accounts participated in the survey. This is […]

0 comments

2022 Utility Staffing Survey Results – Part I

For the past several months, I’ve been conducting the 2022 Utility Staffing Survey. This survey has become a biennial survey, alternating years with the Utility Fee Survey. The initial Utility Staffing Survey was in 2016, followed by 2018 and 2020. […]

0 comments