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For the past three months, I’ve been conducting the 2026 Utility Staffing Survey. This survey has become a biennial survey, alternating years with the Utility Fee Survey. The initial Utility Staffing Survey was in 2016, followed by additional surveys in […]
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When I was a child, and I got in trouble for doing something I shouldn’t have been doing, I would protest to my mother, “But so-and-so was doing it, too.” Her response often was, “If he jumped off a cliff, […]
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Before we dive in, a quick ask from me to you… The 2026 Utility Staffing Survey is ongoing, and I need your voice. Your input genuinely shapes what I share with the industry, and participants like you are what make the […]
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My apologies for leading with a shameless plug, but I want to be sure you see it! Sadly, the response to the 2026 Utility Staffing Survey is way behind that of previous years’ Utility Staffing Surveys. As an incentive to […]
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Just the other day, this article popped up in my Google news feed on my phone. Yes, I admit, I probably waste too much time looking at my phone, but this one caught my attention. Serious water leak! It seems […]
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Two weeks ago, I had the opportunity to participate in the Emerging Issues Forum sponsored by the Institute for Emerging Issues at North Carolina State University. This year’s forum, Future Forward Water, “convened policymakers, experts, and other stakeholders to explore […]
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Have you ever wondered if your office is understaffed…? Have you ever wondered how your business office staffing compares to other utilities…? Here’s your chance to find out! You’re invited to participate in the 2026 Utility Staffing Survey. This survey […]
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I recently came across this article from Gartner that claims “more than 70% of recently implemented ERP initiatives will fail to fully meet their original business use case goals. As many as 25% of these will fail catastrophically.” In my […]
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As I’m writing this on Saturday, the forecast for much of the United States calls for freezing rain, snow, and extreme cold. So much so that the USPS has issued service alerts that winter weather may impact delivery in 37 […]
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Over the years, I’ve worked with a few utilities that still check the postmark on mail payments received after the due date. If the mail was postmarked by the due date, they would adjust off the late payment penalty. Terribly […]
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