I publish a free, bi-weekly email newsletter and post that same content here on my blog every two weeks. If you would like to subscribe to my email newsletter, please use the form in the sidebar.
Last week, I presented “Analyzing Utility Billing Report using AI” to a rural water conference. I also demonstrated how AI can be used for report transformation. I’m well aware that not everyone considers AI a useful tool, especially given the […]
0 comments
I recently presented my “How to Increase Revenue Without Raising Rates” to a large group at a national conference and was surprised by how few participants raised their hands when I asked whether they charge an application or service initiation […]
0 comments
I’ve been working with a utility that is acquiring three smaller utilities. The utility I’m working with assigns account numbers by address, whereas the utilities being acquired assign them randomly. They requested my assistance with assigning new account numbers by […]
0 comments
The past three issues have focused on customer-friendly policies, including repayment plans, third-party notifications, and customer-selected due dates. Let’s continue the trend by looking at utility customer assistance programs. Customer assistance plans can take many forms. Common types include low-income […]
0 comments
The last two blog posts have focused on customer-friendly policies, including repayment plans and third-party notifications. Continuing the customer-friendly trend, let’s look at another option: customer-selected due dates. This can be especially helpful for senior citizens who rely on Social […]
0 comments
Sometimes elderly or ill customers need a backup set of eyes and ears to ensure they pay on time. That’s where third-party notification helps.
0 comments
Recently, there were posts on two listservs inquiring about payment arrangement policies. This made me realize I haven’t written about payment plans in some time, so let’s take a look. Since I will be including payment plans and payment arrangements […]
0 comments
In addition to the recent postage rate increase that took effect on Sunday, this news article serves as yet another reason to encourage your customers to pay electronically rather than mailing a paper check. In this example of check fraud, […]
0 comments
If your utility follows a July-to-June fiscal year, you’re probably thinking I’m referring to the new budget year. Actually, I’m not, but if you haven’t kept up with the news, it might negatively impact said budget! So, what am I […]
0 comments
The last two Utility Information Pipeline issues have been Part I and Part II of the results of the 2026 Utility Staffing Survey. This year’s survey is the sixth biennial Utility Staffing Survey I’ve conducted. For comparison, here are the […]
0 comments