My area of expertise is utility business offices and helping utilities operate more efficiently while providing a high level of customer service.


I publish a free, bi-weekly email newsletter providing insights into how utilities can operate more efficiently and better serve their customers.


Download my free ebook, 5 Surefire Ways to Save Time Processing Payments. This ebook highlights five ways utilities can more efficiently process payments.


In addition to publishing an email newsletter, I also post each issue to my blog. If you haven't been a newsletter subscriber, but want to read a previous issue, click here.

Data Extraction

Are you trying to migrate data from a legacy database? I have over 30 years experience in performing data extractions and conversions.

Speaker/ Facilitator

Are you in need of a speaker or facilitator for a utility training event? Contact me with the details of your event and let's talk about how I can assist you.