Archives

I have a wealth of blog content from the past 11 years on my previous employer’s website. To make it easier to find, I’ve created an index by topic below. Click on a section heading and the section will expand to show all of the blog posts relating to that topic, from the most recent to the oldest.

Payments
Meeting Senior Citizens’ Payment Needs – December 21, 2021
2021 Expectations & Experiences: Consumer Payments – November 16, 2021
Time is Money – September 28, 2021
Suspending Convenience Fees, Revisited – July 13, 2021
How to Get More Customers to Pay Online – June 15, 2021
Credit Card Trends – May 18, 2021
The Effect of Suspending Convenience Fees – August 11, 2020
Is this something you should be concerned about? – September 3, 2019
Is that really the case…? – August 6, 2019
Consumer Expectations & Experiences 2019 – July 23, 2019
Is There a Payment Generation Gap…? – July 9, 2019
Have you considered offering an incentive…? – June 4, 2019
What are you missing with third party online bill pay? – August 28, 2018
Consumer Expectations & Experiences – January 9, 2018
Should you accept echecks…? – December 12, 2017
5 easy ways to get more bank draft customers – July 5, 2017
Have you considered a third party convenience fee? – January 24, 2017
What is your policy regarding loose coins? – September 13, 2016
Save time processing bill pay checks – August 30, 2016
How to make your customers happier – August 16, 2016
Do you track this? – April 19, 2016
Cost of doing business or charge a fee? – April 5, 2016
Are you staying abreast of the latest trends…? – May 12, 2015
5 ways to get more customers to pay the easy way! – October 28, 2014
Should you stop accepting cash…? – October 7, 2014
How well are you doing collecting final bills…? – January 28, 2014
Are you paying too much in credit card fees? – October 15, 2013
How can I reduce my office workload? – September 3, 2013
How can I reduce walk-in payments in my office? – August 20, 2013
Do you offer your customers choices? – April 16, 2013
Checkout fees – what does it mean for your utility? – February 19, 2013
Are you using vouchers…? – November 27, 2012
What’s up with partial payments…? – November 13, 2012
Is this a metric you should be tracking…? – May 15, 2012
Can we charge a convenience fee for credit card payments…? – November 1, 2011
Are you missing out on the easiest way to collect payments? – September 6, 2011
How do you process mail payments? – August 9, 2011
Advantages of a fully integrated on-line bill pay system – June 14, 2011
Automating phone credit card payments – March 29, 2011
Are you still not accepting credit cards? – February 15, 2011
On-line banking checks – Is there a better way? – January 18, 2011