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Payments

Percentage of Payments by Payment Method

Why is this important to track…?

Posted: Jan 10, 2023

Two recent newsletters recapped the results of the 2022 Utility Staffing Survey. One question I’ve asked in each of the four Utility Staffing Surveys, but never analyzed, is what percentage of payments are received by each of the following methods: […]

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Credit Cards

Convenience fees – yea or nay?

Posted: Nov 15, 2022

Before we get to today’s article, there are a couple of things to call to your attention where time is of the essence. Days of Exposure webinar I will be leading a series of four webinars for MuniBilling and the […]

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Phone Credit Card Payments

Are you taking phone credit card payments?

Posted: Oct 18, 2022

During the last couple of conferences I’ve spoken at, I’ve been surprised by how many utilities are still taking phone credit card payments in the office. There are at least three downsides to taking phone credit card payments in person […]

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Postage Rate Increases Since 2012

Postage keeps going up!

Posted: Aug 23, 2022

A couple of months ago I wrote about delivery delays the Postal Service recently implemented. Unfortunately, longer delivery times aren’t the only bad news coming from the Postal Service – they recently raised rates for the second time in a […]

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Hierarchy of Payments

Hierarchy of payments

Posted: Jul 26, 2022

I recently saw a social media post ranking NFL quarterbacks into tiers. This got me thinking about random hierarchies like the food pyramid and Maslow’s Hierarchy of Needs, which led to the idea of a hierarchy of payments. I’ve always […]

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James Farley Post Office
Image via Flickr by Kevan.

Neither snow nor rain nor…

Posted: Jun 28, 2022

We’ve all heard it, “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds”. As familiar as this is, surprisingly, it isn’t actually the official motto of the US […]

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Preferred Payment Methods

Expectations & Experiences 2022

Posted: Jun 14, 2022

Each year for the past several years, fiserv has published a report of consumer payment trends. I find these to be interesting and informative and I’ve used them as the source for previous newsletters. Interestingly, the title of the most […]

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Online Banking Check

Does this sound familiar…?

Posted: May 31, 2022

You’ve experienced this before, haven’t you? A customer calls, frustrated and angry, because they “paid online” and still were charged a late fee or, worse yet, disconnected for non-payment. Of course, by “paid online”, they don’t mean they paid using […]

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