I’ve been preparing for an upcoming speaking engagement for the Alliance of Indiana Rural Water’s annual Leadership Summit where one of my topics will be “Is it Time for a Rate Increase?” One of the points I make in this […]
0 comments
Blog
I publish a free, bi-weekly email newsletter and post that same content here on my blog every two weeks. If you would like to subscribe to my email newsletter, please use the form in the sidebar.
We’ve all heard it, “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds”. As familiar as this is, surprisingly, it isn’t actually the official motto of the US […]
0 comments
Each year for the past several years, fiserv has published a report of consumer payment trends. I find these to be interesting and informative and I’ve used them as the source for previous newsletters. Interestingly, the title of the most […]
0 comments
You’ve experienced this before, haven’t you? A customer calls, frustrated and angry, because they “paid online” and still were charged a late fee or, worse yet, disconnected for non-payment. Of course, by “paid online”, they don’t mean they paid using […]
0 comments
As I mentioned in the last Utility Information Pipeline, I’m now a freelance consultant. When you find yourself out of work with no warning (as I did four weeks ago), you pivot to what you know best. For me, that’s […]
0 comments
You may be surprised to see an email from this platform again, as it was replaced last year by a different platform that integrated with the CRM software used by Edmunds GovTech. However, as of last Friday, I’m no longer […]
0 comments