A Fresh Start

You may be surprised to see an email from this platform again, as it was replaced last year by a different platform that integrated with the CRM software used by Edmunds GovTech. However, as of last Friday, I’m no longer with Edmunds.

The Utility Information Pipeline newsletter will resume here and my blog will move to my personal website. I want to use this issue to introduce what I’m currently doing.

Part of this next chapter allows me to focus on what I enjoy most and utilize my many years of industry experience. I’m looking forward to assisting offices in finding areas where they can implement best practices to operate more efficiently and better serve their customers.

Now that I’m working independently, this removes any potential concern you may have had that my motivation was to sell software from my previous employers. If you’ve ever considered doing a business review to determine if your office is operating as efficiently as possible, now would be a great time to consider it!

What is a business review?

Think of a business review as you would your annual physical or an annual financial audit. Going to the doctor for a physical doesn’t mean you’re sick any more than having auditors review your books means you aren’t following good accounting practices. The same is true of a business review. It doesn’t mean your staff is doing anything wrong, it’s just a way to be sure you are operating as efficiently as possible and following good business practices.

What does a business review entail?

Depending on the size of your utility, I would come on-site for a day or two. I would start by meeting with the key staff in your office to review any major organizational initiatives or areas of concern. Then I would spend time with each staff member in the office who is responsible for various functional areas, observing and asking questions.

How much does a business review cost?

This is the perfect time to take advantage of my working independently! I’m currently offering slightly reduced fees for the first five utilities who schedule a business review.

If you are interested in learning more, please call me at 919-673-4050 or email me at gary@utilityinformationpipeline.com so we can discuss the details.

2022 Utility Staffing Survey

Response to the 2022 Utility Staffing Survey is way down from where it has been for previous surveys, so I need your help!

If you haven’t yet completed the 2022 Utility Staffing Survey, please click here to do so. This should take less than five minutes to complete. I will publish the results in future blog posts. Thank you in advance for taking the time to complete the survey and please feel free to share it with your peers at other utilities.

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© 2022 Gary Sanders


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