We’ve all heard it, “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds”. As familiar as this is, surprisingly, it isn’t actually the official motto of the US […]
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Utility Billing
Each year for the past several years, fiserv has published a report of consumer payment trends. I find these to be interesting and informative and I’ve used them as the source for previous newsletters. Interestingly, the title of the most […]
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You’ve experienced this before, haven’t you? A customer calls, frustrated and angry, because they “paid online” and still were charged a late fee or, worse yet, disconnected for non-payment. Of course, by “paid online”, they don’t mean they paid using […]
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