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Utility Billing

Snail Mail

Even slower…

Posted: Jul 15, 2025

Not only are postage rates increasing again, but USPS delivery standards are also changing. As I understand it from this article, that could be good news or bad news, depending on how far you are located from your regional processing […]

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Postage Rate Increases January 2012 to July 2025

Here we go again…

Posted: Jul 01, 2025

Have you heard the news? Postage rates are set to increase again on July 13! The cost of a first-class letter will increase by five cents, from $0.73 to $0.78. The cost of a postcard will increase by six cents, […]

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Credit Card Acceptance Rates 2015-2025

Utility Fee Survey trends

Posted: Jun 17, 2025

My last three blog posts have reported the results of the 2025 Utility Fee Survey. I conduct the Utility Fee Survey every other year in odd-numbered years, and have done so since 2015. One of the things I enjoy about […]

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Charge Maximum Allowable Returned Check Fee

2025 Utility Fee Survey Results – Part III

Posted: Jun 03, 2025

Over the course of the past few months, I’ve been conducting the 2025 Utility Fee Survey. This is the sixth Utility Fee Survey, dating to 2015, with subsequent fee surveys in 2017, 2019, 2021, and 2023. The survey was designed […]

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Cut Off for Non-Payment Notification Methods 2025

2025 Utility Fee Survey Results – Part II

Posted: May 20, 2025

Over the course of the past few months, I’ve been conducting the 2025 Utility Fee Survey. This is the sixth Utility Fee Survey, dating to 2015, with subsequent fee surveys in 2017, 2019, 2021, and 2023. The survey was designed […]

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Responses by State 2025

2025 Utility Fee Survey Results – Part I

Posted: May 06, 2025

Over the course of the past few months, I’ve been conducting the 2025 Utility Fee Survey. This is the sixth Utility Fee Survey, dating to 2015, with subsequent fee surveys in 2017, 2019, 2021, and 2023. The survey was designed […]

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Door Hangers for Cut-Offs - Do you or don't you?

Door hangers – yea or nay?

Posted: Apr 22, 2025

When doing a business review, one of the questions I ask is, does the utility leave a door hanger when disconnecting a customer for non-payment? During a recent business review, one general manager related a harrowing story of precisely why […]

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Going Cashless

Going cashless?

Posted: Apr 08, 2025

Recently, a long-time newsletter subscriber reached out to me asking if I had any experience with utilities going cashless. Her concern is that it takes her staff about half an hour each day to balance their cash drawers and make […]

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Water Meter Multiplier

Are you doing this…?

Posted: Mar 25, 2025

Larger water meters – generally two-inch and larger – often have a different registration than residential meters. These meters use a billing multiplier to convert the registered usage to gallons. If this multiplier is incorrectly entered in the billing system, […]

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Dilemma

Difficult decisions

Posted: Mar 11, 2025

As mentioned in a previous post, I’m a big Carolina Hurricanes fan. What Tripp Tracy would call a “Huge Caniac”! Before I explain how a hockey team relates to your utility business office, please indulge me in asking a favor… […]

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Utility Information Pipeline

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