Are you charging all the fees you could be…? How does your fee schedule compare with other utilities…? If you’ve ever wondered about these questions, here’s your opportunity to find out! You’re invited to participate in the 2023 Utility Fee […]
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Two recent newsletters recapped the results of the 2022 Utility Staffing Survey. One question I’ve asked in each of the four Utility Staffing Surveys, but never analyzed, is what percentage of payments are received by each of the following methods: […]
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This is the second of two consecutive Utility Information Pipeline issues reporting the results of the 2022 Utility Staffing Survey. 88 utilities, representing 25 states, ranging in size from 35 to 192,000 active accounts participated in the survey. This is […]
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For the past several months, I’ve been conducting the 2022 Utility Staffing Survey. This survey has become a biennial survey, alternating years with the Utility Fee Survey. The initial Utility Staffing Survey was in 2016, followed by 2018 and 2020. […]
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