I have a wealth of blog content from the past 11 years on my previous employer's website. To make posts easier to find, I've categorized them on the Archives page.

2022 Utility Staffing Survey Results – Part II

This is the second of two consecutive Utility Information Pipeline issues reporting the results of the 2022 Utility Staffing Survey. 88 utilities, representing 25 states, ranging in size from 35 to 192,000 active accounts participated in the survey. This is […]


2022 Utility Staffing Survey Results – Part I

For the past several months, I’ve been conducting the 2022 Utility Staffing Survey. This survey has become a biennial survey, alternating years with the Utility Fee Survey. The initial Utility Staffing Survey was in 2016, followed by 2018 and 2020. […]


Three reasons to continue printing bills in-house

In my recent interactions, I’ve been somewhat surprised at how many utilities are still printing their own bills in-house and haven’t moved to outsourcing. Without knowing exactly why they haven’t made the switch, I’ve come up with three possible reasons… […]