Have you ever wondered if your office is understaffed…?

Have you ever wondered how your business office staffing compares to other utilities…?

Here’s your chance to find out!

You’re invited to participate in the 2026 Utility Staffing Survey. This survey will examine staffing levels and how your office handles labor-intensive practices such as meter reading, bill printing, and payment processing.

Previous survey results

I conducted similar surveys in 2016, 2018, 2020, 2022, and 2024. You can review the results of those surveys here.

The Utility Staffing Survey is a biennial survey, alternating years with the Utility Fee Survey.

Complete the Utility Staffing Survey

Please click here to complete the 2026 Utility Staffing Survey. This should take less than five minutes to complete.

Please feel free to share this survey with your peers at other utilities.

Thank you in advance for taking the time to complete the survey and for sharing it with other utilities.

The results of the survey will be published in a series of upcoming e-mail newsletters. To be sure you receive the results of the survey, if you haven’t already signed up for my free e-mail newsletter, please click here to subscribe.

Is your office optimally staffed?

If you think your office is understaffed or could operate more efficiently, please give me a call at 919-673-4050, or email me at gary@utilityinformationpipeline.com to learn more about how a business review could help you find out.

© 2026 Gary Sanders