Happy New Year 2024!

As we approach the New Year, I want to take a moment to reflect on the past year and wish you a very Happy New Year!

This past year was my first full year as a freelance consultant, helping utilities improve their business office operations and better serve their customers. I want to give a huge shout out to those of you who engaged my services to improve the efficiencies of your business offices.

As a consultant, my specialty is business reviews – spending time onsite in your business office, observing and asking questions, to learn how your utility operates. From this, I make recommendations as to how your office could operate more efficiently or follow best practices. This year, several business reviews led to my providing additional services. I assisted customers with RFPs for new software, implementing and converting to new systems, and updating policy manuals.

If you are interested in exploring the benefits of a business review, or any of my other services. for your office, please give me a call at 919-673-4050, or email me at gary@utilityinformationpipeline.com.

Utility Billing Mailbag

This past year I started a new feature I’m calling the Utility Billing Mailbag. Send me your utility billing questions and I’ll take my best shot at answering them.

You can ask your questions at the Mailbag page on my website and I’ll post the answers on my social media. So be sure to follow me on Facebook, LinkedIn, or Twitter.

Fourteenth year!

2024 will mark the fourteenth year of publishing the Utility Information Pipeline! This past fall marked the 300th Utility Information Pipeline. Fourteen years ago, when I started this newsletter, I never could have imagined writing over 300 of them. Thank you for subscribing and reading them, no matter how long you’ve been a subscriber!

Utility Staffing Survey

2024 is an even-numbered year, which means it’s time for the Utility Staffing Survey again. You can see the results of previous Utility Staffing Surveys on my website. Keep an eye out for the 2024 Utility Staffing Survey invitation in an upcoming newsletter.

Speaking engagements

I spoke at 14 conferences this past year, and will continue speaking at utility conferences and trade shows in 2024. You can always find my current speaking schedule in the sidebar of each Utility Information Pipeline newsletter or on the Speaking Engagements page of my website.

If you represent a utility trade association or serve on a selection panel responsible for selecting speakers for an event, please reach out to me.

New year’s resolutions and goals

Again, Happy New Year 2024!

If one of your goals for 2024 is to improve your utility business office operation, please give me a call at 919-673-4050, or email me at gary@utilityinformationpipeline.com to find out how a business review could help you.

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© 2023 Gary Sanders


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