When it comes to trying to change someone’s behavior, the phrase “carrot or stick” is often evoked. The carrot represents a reward for achieving the desired behavior, and the stick represents a punishment for refusing to do so. In the last […]
0 comments
I’ve been asked about utilities charging a paper bill fee at more than one recent speaking engagement, so I thought this was a topic worth investigating. I did some Google sleuthing and found several utilities that charge a fee for […]
0 comments
Not only are postage rates increasing again, but USPS delivery standards are also changing. As I understand it from this article, that could be good news or bad news, depending on how far you are located from your regional processing […]
0 comments
Have you heard the news? Postage rates are set to increase again on July 13! The cost of a first-class letter will increase by five cents, from $0.73 to $0.78. The cost of a postcard will increase by six cents, […]
0 comments
My last three blog posts have reported the results of the 2025 Utility Fee Survey. I conduct the Utility Fee Survey every other year in odd-numbered years, and have done so since 2015. One of the things I enjoy about […]
0 comments
Over the course of the past few months, I’ve been conducting the 2025 Utility Fee Survey. This is the sixth Utility Fee Survey, dating to 2015, with subsequent fee surveys in 2017, 2019, 2021, and 2023. The survey was designed […]
0 comments
Over the course of the past few months, I’ve been conducting the 2025 Utility Fee Survey. This is the sixth Utility Fee Survey, dating to 2015, with subsequent fee surveys in 2017, 2019, 2021, and 2023. The survey was designed […]
0 comments
Over the course of the past few months, I’ve been conducting the 2025 Utility Fee Survey. This is the sixth Utility Fee Survey, dating to 2015, with subsequent fee surveys in 2017, 2019, 2021, and 2023. The survey was designed […]
0 comments
When doing a business review, one of the questions I ask is, does the utility leave a door hanger when disconnecting a customer for non-payment? During a recent business review, one general manager related a harrowing story of precisely why […]
0 comments
Recently, a long-time newsletter subscriber reached out to me asking if I had any experience with utilities going cashless. Her concern is that it takes her staff about half an hour each day to balance their cash drawers and make […]
0 comments