When I was a child, and I got in trouble for doing something I shouldn’t have been doing, I would protest to my mother, “But so-and-so was doing it, too.” Her response often was, “If he jumped off a cliff, […]
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Credit Cards
Before we dive in, a quick ask from me to you… The 2026 Utility Staffing Survey is ongoing, and I need your voice. Your input genuinely shapes what I share with the industry, and participants like you are what make the […]
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A few issues back I explored the pros and cons of charging convenience fees. In that blog post, I mentioned the all-too-common argument in support of charging convenience fees – “It’s not fair for all of our customers to have […]
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Last week, in one of the listservs I follow, the question was posed if other utilities charge a convenience fee for credit card payments. I find this question asked frequently when I speak at utility conferences. Two points of view […]
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