A few issues back I explored the pros and cons of charging convenience fees. In that blog post, I mentioned the all-too-common argument in support of charging convenience fees – “It’s not fair for all of our customers to have […]
0 comments
Credit Cards
Last week, in one of the listservs I follow, the question was posed if other utilities charge a convenience fee for credit card payments. I find this question asked frequently when I speak at utility conferences. Two points of view […]
0 comments