I recently assisted a customer with the conversion process to new billing software. On the first day of on-site training, the trainer from the software vendor said, “I’m glad Gary’s here, but I hope things go smoothly enough that we […]
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Billing
When it comes to trying to change someone’s behavior, the phrase “carrot or stick” is often evoked. The carrot represents a reward for achieving the desired behavior, and the stick represents a punishment for refusing to do so. In the last […]
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I’ve been asked about utilities charging a paper bill fee at more than one recent speaking engagement, so I thought this was a topic worth investigating. I did some Google sleuthing and found several utilities that charge a fee for […]
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Not only are postage rates increasing again, but USPS delivery standards are also changing. As I understand it from this article, that could be good news or bad news, depending on how far you are located from your regional processing […]
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Have you heard the news? Postage rates are set to increase again on July 13! The cost of a first-class letter will increase by five cents, from $0.73 to $0.78. The cost of a postcard will increase by six cents, […]
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Recently, I wrote about the steps required to convert from billing in larger units, such as hundreds or thousands, to billing in individual gallons. (If your utility bills in cubic feet rather than gallons, please mentally substitute “cubic feet” everywhere […]
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In a previous blog post, I wrote about why, when moving to an AMI system, I feel it’s imperative to read and bill in individual gallons. Today, as I’m assisting a customer with making the switch, I thought it might […]
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…postage rates are going up again! Yes, indeed, on July 14, the cost of a first-class letter will increase five cents from $.68 to $.73. The cost of a postcard will increase three cents from $.53 to $.56. This means […]
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Last week, a newsletter subscriber emailed me and inquired if I had written about offering incentives for customers signing up for bank drafts or paperless billing (ebilling). I have touched on it in the past, but I’ve not written a […]
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I subscribe to a number of daily emails – probably too many, if I’m honest with myself! One of them, Axios Finish Line, arrives at bedtime and this one from last week really stood out to me. What really spoke […]
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