I recently assisted a customer with the conversion process to new billing software. On the first day of on-site training, the trainer from the software vendor said, “I’m glad Gary’s here, but I hope things go smoothly enough that we […]
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Bill Printing
When it comes to trying to change someone’s behavior, the phrase “carrot or stick” is often evoked. The carrot represents a reward for achieving the desired behavior, and the stick represents a punishment for refusing to do so. In the last […]
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I’ve been asked about utilities charging a paper bill fee at more than one recent speaking engagement, so I thought this was a topic worth investigating. I did some Google sleuthing and found several utilities that charge a fee for […]
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Not only are postage rates increasing again, but USPS delivery standards are also changing. As I understand it from this article, that could be good news or bad news, depending on how far you are located from your regional processing […]
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Have you heard the news? Postage rates are set to increase again on July 13! The cost of a first-class letter will increase by five cents, from $0.73 to $0.78. The cost of a postcard will increase by six cents, […]
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…postage rates are going up again! Yes, indeed, on July 14, the cost of a first-class letter will increase five cents from $.68 to $.73. The cost of a postcard will increase three cents from $.53 to $.56. This means […]
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If you haven’t read about it yet, get ready, because… Postage rates are going up again! Yes, you read that correctly. Postage rates are scheduled to increase again next month. On July 9, both First Class and Postcard rates are […]
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In my recent interactions, I’ve been somewhat surprised at how many utilities are still printing their own bills in-house and haven’t moved to outsourcing. Without knowing exactly why they haven’t made the switch, I’ve come up with three possible reasons… […]
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A couple of months ago I wrote about delivery delays the Postal Service recently implemented. Unfortunately, longer delivery times aren’t the only bad news coming from the Postal Service – they recently raised rates for the second time in a […]
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