Does your utility charge a meter reread fee? If you’re like the vast majority of utilities who responded to the 2021 Utility Fee Survey, you don’t. And you should! It’s a fact – only 25 of the 142 utilities (a […]
0 comments
Blog
I publish a free, bi-weekly email newsletter and post that same content here on my blog every two weeks. If you would like to subscribe to my email newsletter, please use the form in the sidebar.
A recent post on one of the listservs I subscribe to asked about how other utilities deal with customers who pay online using an echeck to defer disconnection on cut-off day. In this case, a customer would enter the echeck […]
0 comments
There’s an old story about a young girl helping her mother prepare the holiday ham. Mom explains that they must cut a little off both ends of the ham before putting it in a pan to go in the oven. […]
0 comments
During a business review I recently completed, one of the areas identified was the need for additional training to take full advantage of the features of their meter reading software. This wasn’t an office with staff turnover, rather just the […]
0 comments
A few issues back I explored the pros and cons of charging convenience fees. In that blog post, I mentioned the all-too-common argument in support of charging convenience fees – “It’s not fair for all of our customers to have […]
0 comments
I recently joined another listserv and one of the recent posts inquired about security deposits, including how much other utilities charged. Periodically, I see utilities asking how much other utilities charge as a security deposit. While this may provide an […]
0 comments
Are you charging all the fees you could be…? How does your fee schedule compare with other utilities…? If you’ve ever wondered about these questions, here’s your opportunity to find out! You’re invited to participate in the 2023 Utility Fee […]
0 comments
Two recent newsletters recapped the results of the 2022 Utility Staffing Survey. One question I’ve asked in each of the four Utility Staffing Surveys, but never analyzed, is what percentage of payments are received by each of the following methods: […]
0 comments
As we approach the New Year, I want to wish you a very Happy New Year! This past year has certainly been an interesting one! After finding myself unexpectedly without a job in April, I was provided the opportunity to […]
0 comments
This is the second of two consecutive Utility Information Pipeline issues reporting the results of the 2022 Utility Staffing Survey. 88 utilities, representing 25 states, ranging in size from 35 to 192,000 active accounts participated in the survey. This is […]
0 comments