Just the other day, this article popped up in my Google news feed on my phone. Yes, I admit, I probably waste too much time looking at my phone, but this one caught my attention. Serious water leak! It seems […]
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Utility Billing
Two weeks ago, I had the opportunity to participate in the Emerging Issues Forum sponsored by the Institute for Emerging Issues at North Carolina State University. This year’s forum, Future Forward Water, “convened policymakers, experts, and other stakeholders to explore […]
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Have you ever wondered if your office is understaffed…? Have you ever wondered how your business office staffing compares to other utilities…? Here’s your chance to find out! You’re invited to participate in the 2026 Utility Staffing Survey. This survey […]
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I recently came across this article from Gartner that claims “more than 70% of recently implemented ERP initiatives will fail to fully meet their original business use case goals. As many as 25% of these will fail catastrophically.” In my […]
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As I’m writing this on Saturday, the forecast for much of the United States calls for freezing rain, snow, and extreme cold. So much so that the USPS has issued service alerts that winter weather may impact delivery in 37 […]
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Over the years, I’ve worked with a few utilities that still check the postmark on mail payments received after the due date. If the mail was postmarked by the due date, they would adjust off the late payment penalty. Terribly […]
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As the New Year is almost upon us, I want to take a moment to thank you for your support over the past year and wish you a very Happy New Year in 2026! 2026 will mark the fourth year […]
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Recently, I spoke with yet another utility that has experienced fraud with customers entering bogus checking account numbers when paying by echeck. Echeck payments allow your customer to enter the routing and account numbers from a check to electronically deduct […]
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Do you offer this option to your customers of receiving a paper bill and an ebill? This blog post explains why that’s a bad idea.
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Recently, there has been a fair amount of activity on one of the listservs I follow about the impending penny shortage. Some areas are already feeling the impact, so if your office isn’t yet, you may soon. Production of pennies […]
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