Below are some questions I’m frequently asked.
What is your background?
I started working with utility billing software in 1981 as a COBOL programmer. I co-founded the original Logics, then called Governmental Programming Services in 1983. Logics was acquired by another software company in 2019 and in April of 2022, I embarked on a new career as a freelance consultant. Over the course of the years I’ve done programming, training, data conversions, and consulting for over 200 local governments and utilities.
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What does a Business Review entail?
Generally, I spend one or two days in your office (sometimes longer for larger utilities) observing and interviewing your staff in various capacities. During that time, I’ll ask lots of questions to determine how and, in many cases, more importantly, why things are done. I’ll take lots of notes and, after returning to my office, I’ll draft a report of my findings and recommendations. After you’ve reviewed a draft of my report for accuracy, I’ll prepare the final draft and deliver an on-site presentation to your staff or board outlining my recommendations. Here is a blog post with more information about a business review.
What other services do you provide?
In addition to conducting business reviews, I can assist with:
- Policy review and updates
- Fee analysis
- Software selection assistance
- Software implementation assistance
- Data extraction from legacy systems
- Crystal Reports design
If you’re interested in any of these services, please contact me.
Can I get you to speak at our event?
Yes! I am a frequent speaker at utility conferences and trade shows. I’m also available to lead workshops and speak to individual groups. For more information, please click here.
Do you conduct surveys?
Yes, I conduct the Utility Fee Survey every other year, in odd-numbered years, and the Utility Staffing Survey every other year, in even-numbered years.