Each year for the past several years, fiserv has published a report of consumer payment trends. I find these to be interesting and informative and I’ve used them as the source for previous newsletters. Interestingly, the title of the most […]

You’ve experienced this before, haven’t you? A customer calls, frustrated and angry, because they “paid online” and still were charged a late fee or, worse yet, disconnected for non-payment. Of course, by “paid online”, they don’t mean they paid using […]