Since I first wrote about utilities charging a paper bill fee last year, I’ve done additional online research and found several more utilities that have begun charging a paper bill fee. But before I share that with you, please allow […]
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Fees
I recently presented my “How to Increase Revenue Without Raising Rates” to a large group at a national conference and was surprised by how few participants raised their hands when I asked whether they charge an application or service initiation […]
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I’ve been asked about utilities charging a paper bill fee at more than one recent speaking engagement, so I thought this was a topic worth investigating. I did some Google sleuthing and found several utilities that charge a fee for […]
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My last three blog posts have reported the results of the 2025 Utility Fee Survey. I conduct the Utility Fee Survey every other year in odd-numbered years, and have done so since 2015. One of the things I enjoy about […]
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Over the course of the past few months, I’ve been conducting the 2025 Utility Fee Survey. This is the sixth Utility Fee Survey, dating to 2015, with subsequent fee surveys in 2017, 2019, 2021, and 2023. The survey was designed […]
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Over the course of the past few months, I’ve been conducting the 2025 Utility Fee Survey. This is the sixth Utility Fee Survey, dating to 2015, with subsequent fee surveys in 2017, 2019, 2021, and 2023. The survey was designed […]
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Over the course of the past few months, I’ve been conducting the 2025 Utility Fee Survey. This is the sixth Utility Fee Survey, dating to 2015, with subsequent fee surveys in 2017, 2019, 2021, and 2023. The survey was designed […]
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Are you charging all the fees you could be…? How does your fee schedule compare with other utilities…? If you’ve ever wondered about these questions, here’s your opportunity to find out! You’re invited to participate in the 2025 Utility Fee […]
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Assessing a late fee after the due date serves two purposes for a utility. One is to reimburse the utility for the loss of cash flow, and resulting interest income, because your customer didn’t pay on time. The other is […]
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I’ve reached another milestone! This issue of the Utility Information Pipeline marks the 300th issue, dating back to January, 2011. In late 2010, while driving to a conference with a co-worker, I tossed out an idea I’d been kicking around […]
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