When doing a business review, one of the questions I ask is, does the utility leave a door hanger when disconnecting a customer for non-payment? During a recent business review, one general manager related a harrowing story of precisely why […]
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I recently completed a business review for a utility with considerable outstanding unpaid debt. When I asked if they were participating in the state’s debt setoff program, they were not. Let’s look at why that may be a mistake. What […]
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I’ve seen two related scenarios lately which merit discussing in more detail. The first case was a business review I recently completed for a utility that charges their cut-off fee as two separate charges – a cut-off fee, then a […]
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