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Delinquent Accounts

Door Hangers for Cut-Offs - Do you or don't you?

Door hangers – yea or nay?

Posted: Apr 22, 2025

When doing a business review, one of the questions I ask is, does the utility leave a door hanger when disconnecting a customer for non-payment? During a recent business review, one general manager related a harrowing story of precisely why […]

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Debt Collection Letter

Are you using debt setoff?

Posted: Oct 17, 2023

I recently completed a business review for a utility with considerable outstanding unpaid debt. When I asked if they were participating in the state’s debt setoff program, they were not. Let’s look at why that may be a mistake. What […]

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Cut-Off Fee Charged to All Accounts?

How (and when) do you charge your cut-off fee?

Posted: Oct 04, 2022

I’ve seen two related scenarios lately which merit discussing in more detail. The first case was a business review I recently completed for a utility that charges their cut-off fee as two separate charges – a cut-off fee, then a […]

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