Recently, I wrote about the steps required to convert from billing in larger units, such as hundreds or thousands, to billing in individual gallons. (If your utility bills in cubic feet rather than gallons, please mentally substitute “cubic feet” everywhere […]
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In a previous blog post, I wrote about why, when moving to an AMI system, I feel it’s imperative to read and bill in individual gallons. Today, as I’m assisting a customer with making the switch, I thought it might […]
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…postage rates are going up again! Yes, indeed, on July 14, the cost of a first-class letter will increase five cents from $.68 to $.73. The cost of a postcard will increase three cents from $.53 to $.56. This means […]
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Last week, a newsletter subscriber emailed me and inquired if I had written about offering incentives for customers signing up for bank drafts or paperless billing (ebilling). I have touched on it in the past, but I’ve not written a […]
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I subscribe to a number of daily emails – probably too many, if I’m honest with myself! One of them, Axios Finish Line, arrives at bedtime and this one from last week really stood out to me. What really spoke […]
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I’m not sure where ideas for this newsletter would originate were it not for the listservs I belong to! This week, it was a question about starting a round-up program to assist customers who have difficulty paying their bills. Since […]
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Recently, on one of the listservs I follow, a question was asked about billing for multiple units served by a master meter. There are two common ways of billing for multiple units, the Average Bill and Multiple Minimums methods. Let’s […]
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We’ve all heard it, “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds”. As familiar as this is, surprisingly, it isn’t actually the official motto of the US […]
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