I recently presented my “How to Increase Revenue Without Raising Rates” to a large group at a national conference and was surprised by how few participants raised their hands when I asked whether they charge an application or service initiation […]
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With two business reviews I recently completed, both utilities required new applicants for service to show photo ID, but neither required a copy of the rental agreement or closing documents. Let’s take a look at why that is a poor […]
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I’ve written previously about how bank drafts are the easiest way to collect payments. They are also generally less expensive to process than credit card payments. As a result, many utilities offer incentives to get customers to sign up for […]
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Today’s blog post draws from my popular Improving Revenue Collections for Utilities presentation. Let’s examine some best practices when taking an application for service. Require a copy of rental agreement or closing documents Requiring applicants for service to provide a […]
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