Assessing a late fee after the due date serves two purposes for a utility. One is to reimburse the utility for the loss of cash flow, and resulting interest income, because your customer didn’t pay on time. The other is […]
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Fees
I’ve reached another milestone! This issue of the Utility Information Pipeline marks the 300th issue, dating back to January, 2011. In late 2010, while driving to a conference with a co-worker, I tossed out an idea I’d been kicking around […]
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Over the course of the past few months, I’ve been conducting the 2023 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2015, with subsequent fee surveys in 2017, 2019, and 2021. The survey was designed to […]
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Over the course of the past few months, I’ve been conducting the 2023 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2015, with subsequent fee surveys in 2017, 2019, and 2021. The survey was designed to […]
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Over the course of the past few months, I’ve been conducting the 2023 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2015, with subsequent fee surveys in 2017, 2019, and 2021. The survey was designed to […]
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As I’m starting to analyze the preliminary results of the 2023 Utility Fee Survey, I’m surprised many utilities still don’t charge an application fee. Before I explain why you should be charging an application fee, let me pause for a […]
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Does your utility charge a meter reread fee? If you’re like the vast majority of utilities who responded to the 2021 Utility Fee Survey, you don’t. And you should! It’s a fact – only 25 of the 142 utilities (a […]
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Are you charging all the fees you could be…? How does your fee schedule compare with other utilities…? If you’ve ever wondered about these questions, here’s your opportunity to find out! You’re invited to participate in the 2023 Utility Fee […]
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During the Q&A period after speaking at a conference last week, one of the attendees asked me what I thought about a final bill fee. First-time question That’s a question I’ve never been asked before, so I had to think […]
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