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Fees

Credit Card Acceptance Rates 2015-2025

Utility Fee Survey trends

Posted: Jun 17, 2025

My last three blog posts have reported the results of the 2025 Utility Fee Survey. I conduct the Utility Fee Survey every other year in odd-numbered years, and have done so since 2015. One of the things I enjoy about […]

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Charge Maximum Allowable Returned Check Fee

2025 Utility Fee Survey Results – Part III

Posted: Jun 03, 2025

Over the course of the past few months, I’ve been conducting the 2025 Utility Fee Survey. This is the sixth Utility Fee Survey, dating to 2015, with subsequent fee surveys in 2017, 2019, 2021, and 2023. The survey was designed […]

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Cut Off for Non-Payment Notification Methods 2025

2025 Utility Fee Survey Results – Part II

Posted: May 20, 2025

Over the course of the past few months, I’ve been conducting the 2025 Utility Fee Survey. This is the sixth Utility Fee Survey, dating to 2015, with subsequent fee surveys in 2017, 2019, 2021, and 2023. The survey was designed […]

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Responses by State 2025

2025 Utility Fee Survey Results – Part I

Posted: May 06, 2025

Over the course of the past few months, I’ve been conducting the 2025 Utility Fee Survey. This is the sixth Utility Fee Survey, dating to 2015, with subsequent fee surveys in 2017, 2019, 2021, and 2023. The survey was designed […]

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2025 Utility Fee Survey

Announcing the 2025 Utility Fee Survey

Posted: Jan 28, 2025

Are you charging all the fees you could be…? How does your fee schedule compare with other utilities…? If you’ve ever wondered about these questions, here’s your opportunity to find out! You’re invited to participate in the 2025 Utility Fee […]

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Type of Late Fee Charged 2023

Late fees – amount or percent?

Posted: Dec 12, 2023

Assessing a late fee after the due date serves two purposes for a utility. One is to reimburse the utility for the loss of cash flow, and resulting interest income, because your customer didn’t pay on time. The other is […]

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300th Issue

Another milestone!

Posted: Sep 05, 2023

I’ve reached another milestone! This issue of the Utility Information Pipeline marks the 300th issue, dating back to January, 2011. In late 2010, while driving to a conference with a co-worker, I tossed out an idea I’d been kicking around […]

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Application Fees

2023 Utility Fee Survey Results – Part III

Posted: Aug 22, 2023

Over the course of the past few months, I’ve been conducting the 2023 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2015, with subsequent fee surveys in 2017, 2019, and 2021. The survey was designed to […]

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Cut Off Fee Terminology 2023

2023 Utility Fee Survey Results – Part II

Posted: Aug 08, 2023

Over the course of the past few months, I’ve been conducting the 2023 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2015, with subsequent fee surveys in 2017, 2019, and 2021. The survey was designed to […]

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Positions of Individuals Completing Survey 2023 FB

2023 Utility Fee Survey Results – Part I

Posted: Jul 25, 2023

Over the course of the past few months, I’ve been conducting the 2023 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2015, with subsequent fee surveys in 2017, 2019, and 2021. The survey was designed to […]

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